Shipping & Returns
ORDERS
How do I track my order?
There is a link sent to your email address to be able to track your order.
How will I know that my order is placed?
You will receive an email confirmation within 24 hours of placing your order online.
Can I cancel my order once it’s placed?
Yes, an order can be cancelled 24 hours from the time of ordering.
SHIPPING
What are the shipping costs?
Domestic shipping is free and can take up to 7 business days to arrive. International shipping will be priced in accordance to location, goods, and can take longer to arrive.
Need to reach us?
Contact us Monday - Friday 9am - 6pm EST.
Please allow 24 hours for a response.
You can reach us at: info@theorganicmat.com
RETURNS
How to return the products?
We want you to love your TOM purchase. If you are not satisfied with your purchase, please return for refund/credit. You have 14 days to initiate a return unless it’s an item shipped outside the US. Items must be unused and include all tags, parts and accessories. Initial shipping charges are not refundable.
What is the process for returning a product?
Pack the item in the original product packaging, include the packing slip inside the return package. Affix the return label on the outside of your package and drop off to a local UPS drop off location.
When can I expect to get a refund?
Please allow 10 days for processing the return and 30 days for your credit card company to process your credit.